9a99 Terms & Conditions

9a99 is an internationally licensed online gaming and Sports Betting platform designed specifically for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between 9a99 and its members.

By accessing or using the 9a99 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms are part of our Privacy Policy and Responsible Gaming Policyapplicable together with.

1.1 Scope of Application

• These terms and conditions apply to the 9a99 website, mobile app, and all related services.
• 9a99 reserves the right to modify or update these Terms & Conditions at any time.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms and conditions.
• You can reach our support team for help understanding any part of these terms.

Opening an account on 9a99 requires meeting certain eligibility criteria. These requirements are strictly enforced to ensure the security and legal compliance of our platform.

2.1 Registration Eligibility

• Applicant's minimum age 18 years must be.
• Each individual may only One Account can be created.
• All information provided at the time of registration must be truthful and accurate.
• Users must reside in a jurisdiction where online gaming is not legally prohibited.

2.2 Account Information Responsibility

You are solely responsible for keeping your account username and password confidential. 9a99 will never ask for your password via email or phone. Any activity carried out through your account by another person remains your responsibility.

2.3 Multiple Account Prohibition

If a single person is found operating multiple accounts, 9a99 reserves the right to immediately close all such accounts and forfeit all associated balances. Multiple members of the same household may hold separate accounts, but accounts accessed from the same device or IP address will be subject to a verification process.

KYC (Know Your Customer) verification is a mandatory process at 9a99. It helps prevent fraud and keeps the platform safe for all members. This process is required to comply with international Anti-Money Laundering (AML) regulations.

3.1 Required Documents

• ID Document: A clear photo of your National ID (NID), passport, or driving licence.
• Proof of Address: A utility bill, bank statement, or official government letter (no more than 3 months old).
• Payment Verification: Proof of ownership of the bKash/Nagad/Rocket number used.

3.2 Verification Timeframe

KYC verification is typically completed within 24–48 hours. In complex cases, it may take up to 7 business days. Withdrawals will not be processed until KYC is complete.

9a99 accepts bKash, Nagad, and Rocket for deposits. All transactions are processed in Bangladeshi Taka (BDT). Deposits are fully automated and typically credited to your account within minutes.

4.1 Deposit Limits

• Minimum Deposit: ৳50
• Maximum Daily Deposit: ৳5,00,000
• Personal deposit limits can be set to support responsible gaming.

4.2 Deposit Policy

• 9a99 does not charge any additional fees for deposits.
• Charges from the payment provider may apply.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts will not be accepted and may result in account termination.

Withdrawing from 9a99 is quick and straightforward. However, certain conditions must be met for security and legal compliance. All withdrawals will be processed only after KYC verification is complete.

5.1 Withdrawal Limits

• Minimum Withdrawal: ৳500
• Maximum Daily Withdrawal: ৳2,00,000
• Maximum Weekly Withdrawal: ৳10,00,000

5.2 Processing Time

• BKash & Nagad: Typically within 1–3 hours.
• Rocket: within 2–6 hours.
• For larger amounts (over ৳50,000), additional verification may be required.

5.3 Reasons for Withdrawal Rejection

• If KYC verification is incomplete.
• If the bonus wagering requirements are not met.
• If suspicious activity is detected on the account.
• If the withdrawal method differs from the deposit method.

9a99 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which should be read carefully before claiming. Bonus abuse is strictly prohibited.

6.1 Welcome Bonus

• New members can receive up to a 100% bonus on their first deposit.
• To withdraw a bonus, a total of 20x wagering on the combined deposit and bonus amount is required.
• The welcome bonus is applicable once only.

6.2 Reload & Loyalty Bonuses

• The wagering requirement for the daily reload bonus is 10x.
• Loyalty points are earned with every bet and can be converted into cash rewards.
• Special event bonuses have separate terms listed on the promotions page.

6.3 General Bonus Terms

• Bonus balance cannot be withdrawn directly.
• Multiple bonuses cannot be active at the same time.
• 9a99's decision is final in all bonus-related disputes.
• 9a99 reserves the right to void bonuses if abnormal betting patterns are detected.

All betting activities on 9a99 are conducted in accordance with specific rules and regulations. 9a99 remains completely impartial in determining outcomes and does not interfere with any results.

7.1 Bet Validity

• Confirmed bets cannot be changed or cancelled.
• Bets left incomplete due to network issues will be considered void.
• For bets with disputed or uncertain outcomes, 9a99's decision is final.

7.2 Match Cancellation or Postponement

• If a match is completely cancelled, the full stake will be refunded.
• If more than 90% of a match has been completed, the result will be deemed valid.
• If a suspended match does not resume within 48 hours, all related bets will be voided.

7.3 Live Betting Rules

Odds may change during live betting. If odds change before a bet is confirmed, the bet will be settled at the new odds or may be voided. 9a99 reserves the right to close any market in Live Betting at any time.

The following activities are strictly prohibited to protect the integrity of the 9a99 platform and the interests of all members. Violations may result in immediate account closure and forfeiture of all funds.

• Creating or operating multiple accounts.
• Registering using a false identity or another person's details.
• Using the platform for money laundering or processing illegal funds.
• Attempting to hack or abuse the bonus system.
• Using any software, bots, or automation tools to place bets.
• Exploiting any technical error or glitch on the platform.
• Attempting unauthorized access to another member's account.
• Using stolen or unauthorized payment methods.

9a99 believes gaming should be an enjoyable and entertaining experience. We encourage all members to play responsibly and offer support to those experiencing gambling-related difficulties.

9.1 Self-Exclusion Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a daily limit on how long you play.
• Cool-Off Period: Temporarily suspend your account for 24 hours up to 30 days.
• Permanent Self-Exclusion: Option to permanently close your account.

To learn more about responsible gaming, visit our Responsible Play Visit the page.

Protecting your personal data is one of 9a99's top priorities. We comply with international data protection standards (GDPR) and your information is never sold to third parties.

10.1 Purpose of Data Collection

• Account verification and security assurance.
• Processing financial transactions.
• Providing customer support.
• Compliance with legal and regulatory obligations.

For more details, visit our Privacy Policy read.

9a99 reserves the right to suspend or permanently close any account at any time, for any reason. Members may also request to close their own account at any time.

11.1 Grounds for Closure by 9a99

• Any violation of these Terms and Conditions.
• Fraudulent or suspicious activity.
• Direction from regulatory authorities.
• Accounts inactive for an extended period (over 12 months).

11.2 Voluntary Account Closure

To close your account, please contact our support team. You will be given the opportunity to withdraw any valid balance before the account is closed.

For any dispute or complaint, please contact our customer support team first. Most issues are resolved within 24–48 hours.

12.1 Complaint Process

1. Report an issue via live chat or email.
2. Our support team will provide an initial response within 48 hours.
3. Complex cases will be escalated to senior management.
4. A final decision will be communicated within 7 business days.

9a99 reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, members will be notified via email or in-platform notification at least 7 days before the changes take effect.

• Continued use of the platform after any changes are made will be considered acceptance of the updated Terms.
• If you do not agree to the updated terms, you may request to close your account.
• The latest version of the Terms and Conditions will always be available on this page.