9a99 Privacy Policy

9a99 is one of Bangladesh's most popular online gaming and Sports Betting platforms. We believe our members have the right to know how their personal information is handled. This Privacy Policy ("Policy") is part of our commitment to that principle.

This privacy policy explains what information 9a99 collects, why it is collected, how it is stored, and who it is shared with. This policy applies to the 9a99 website, mobile app, and all related services.

By using our platform, you are agreeing to this Privacy Policy. If you have any concerns or objections, please reach out to our support team.

9a99 only collects information that is necessary to operate its services. The sections below detail exactly what data we collect and why.

2.1 Personal Identity Information

• Name: Your full name (as provided at registration).
• Date of Birth: For age verification (to confirm 18+).
• Email address: For account communication and verification purposes.
• Mobile Number: For OTP verification and security purposes.
• Residential Address: For KYC verification.

2.2 Identity Verification Information (KYC)

• A copy of your National ID (NID) or passport.
• Proof of address (utility bill or bank statement).
• Proof of mobile banking account ownership.

2.3 Financial Transaction Information

• Deposit and withdrawal history.
• Payment methods used (bKash, Nagad, Rocket).
• Transaction amount and date.

2.4 Technical Information

• IP address and device type.
• Browser type and operating system.
• Activity logs on the platform.
• Cookies and local storage data.

9a99 collects information through several methods. Each approach is transparent and based on your consent.

3.1 Directly Provided Information

When you register on 9a99, complete a KYC form, contact customer support, or participate in a promotion, you are directly providing us with information. Your fully informed consent is obtained for all such data collection.

3.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically. This includes your IP address, browser details, activity logs on the platform, and cookies. This data is primarily used to ensure security and improve service quality.

3.3 Information Received from Third Parties

In some cases, we may receive identity verification data from legitimate third-party verification agencies. This information is used solely to complete the KYC process.

9a99 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below.

4.1 Service Operation & Improvement

• Creating, verifying, and managing accounts.
• Providing betting and gaming services.
• Processing financial transactions.
• Providing customer support and technical assistance.
• Improving platform performance.

4.2 Security & Fraud Prevention

• Ensuring account security.
• Detecting and preventing suspicious activity.
• Compliance with Anti-Money Laundering (AML) regulations.
• Preventing fraudulent transactions.

4.3 Communications & Marketing

• Sending important account-related notifications.
• Informing you about promotions and bonuses (with your consent).
• Keeping you informed about platform updates.

4.4 Legal Compliance

We are legally required to retain and provide certain information to meet the requirements of international gaming licensing authorities and regulatory bodies.

9a99 may share your information with third parties only under strictly limited circumstances and subject to rigorous conditions. Those circumstances are clearly outlined below.

5.1 Service Partners

Payment processors (bKash, Nagad, Rocket), KYC verification providers, and technical service providers receive limited data. These partners are bound by strict confidentiality agreements and may only use the data for specified purposes.

5.2 Legal Requirements

9a99 may be required to disclose information to authorities pursuant to court orders, regulatory requests, or legal investigations. In such cases, only the minimum necessary information is provided.

5.3 What We Never Do

• Selling your data to advertisers.
• Sharing information with marketing agencies.
• Sharing your information on social media without your consent.
• Transferring data to a competing platform.

9a99 follows the highest industry security standards to protect your personal information. Our security infrastructure is continuously monitored and improved.

6.1 Technical Safeguards

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): Two-factor security is available for account login.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.

6.2 Organisational Safeguards

• Only authorized personnel are permitted to access sensitive data.
• All staff are bound by confidentiality agreements.
• Regular data protection training is provided to all staff.

6.3 Data Breach Response

In the event of a data breach, we will notify the relevant authorities and affected users within 72 hours. We are committed to resolving issues promptly and taking measures to prevent recurrence.

Cookies are small text files stored in your browser or on your device. 9a99 uses cookies to make your experience more seamless and to improve platform performance.

7.1 What Types of Cookies We Use

7.2 Managing Cookies

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain platform features.

As a 9a99 member, you have important rights over your personal data. We fully support these rights and are here to help you exercise them.

9a99 does not retain your data longer than necessary. A specific retention period is defined for each category of information.

Once the designated retention period expires, data is securely deleted or anonymized. Exceptions may apply where required by law.

9a99 services are strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors.

• Age is verified at registration through date of birth confirmation.
• Age is verified a second time during the KYC process using a government-issued ID.
• If an account holder is found to be a minor, the account will be closed immediately and all associated data deleted.

9a99 may update this privacy policy from time to time. When significant changes are made, we will notify you in the following ways.

• A notification will be sent to your registered email.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, please request to close your account.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated Data Protection team.